Skip to content
Health & Safety
Protocols for Your Stay

HILTON’S COMMITMENT TO HILTON CLEANSTAY

Consistent with Hilton’s long-standing top priority and commitment to spreading the light and warmth of hospitality, our company has become the pioneer in implementing new industry-defining standards. With the launch of Hilton’s new program – Hilton CleanStay, this program specifically addresses and enhances standards of cleanliness and disinfection protocols.

Hilton Aruba Caribbean Resort & Casino is committed to the implementation of these protocols to ensure the safety, health and well-being of our guests and Team Members. At Hilton Aruba Caribbean Resort & Casino we work with two leading companies, Eco Lab Global and Diversey, who offer hospital-grade hygiene and cleaning products for the hospitality industry.

Hilton CleanStay builds upon Hilton’s already high standards of housekeeping and hygiene, where commercial-grade cleaning products and upgraded protocols are currently in use, to ensure Hilton guests enjoy an even cleaner and safer stay from check-in to check-out.

GUEST ARRIVAL

PRE ARRIVAL MESSAGING

If you are booking direct, you will receive pre-arrival communications with your reservation details, the CleanStay program, and guest activities updates and reservation options.

 

SOCIAL DISTANCING MEASURES

SOCIAL DISTANCING

Signage in public spaces reminds our guests to maintain social distancing. Our resort is situated on 15 tropical acres of land and the widest and longest stretch of Palm Beach lending our guests the ability to easily and comfortably practice social distancing measures.

 

PUBLIC SPACES

Increased cleaning frequency of public and high traffic areas with commercial-grade cleaning agents. Guest-accessible hand sanitizing stations at entrances and high traffic areas. Enhanced cleaning for fitness centers, elevators and other public areas.

 

HAND SANITIZER

Hand sanitizer stations have been installed at hotel entrances, front desks, elevator areas, meeting spaces, and throughout the resort.

RESORT AMENITIES & SERVICES

BEACH & POOL AREAS

Our famous beachfront ‘Palapa’ umbrellas, have always been a relaxing and peaceful way for our guests to lounge and enjoy the Aruba sunshine with sufficient distance between one another. With 146 palapas, more than any other resort on Palm Beach, we have taken extra precautions to ensure 6 feet distance between all palapas. With two zero entry pools – each now has capacity limits with pre-set lounge chairs, and re-organized poolapa’s, and cabanas, which may be reserved with our reservation system, to ensure social distancing standards are met.

https://www.hiltonarubabeachservices.com/ (Please use Chrome, Safari, or Firefox)

 

Hotel Services and Amenities:

To learn more about Hilton’s promise of safety and cleanliness to all of its guests around the world, including at Hilton Aruba Caribbean Resort & Casino, we invite you to reference the Hilton Newsroom.

 

MEETINGS & EVENTS WITH HILTON EVENTREADY

Enhanced cleaning and changes to food and beverage service, meeting spaces, event capacity, etc. Hilton Aruba is implementing the EventReady with CleanStay program complete with curated solutions for creative food and beverage, thoughtful technology resources, elevated standards and practices and redesigned spaces for physical distancing. To learn more about Hilton EventReady: https://www.hiltonaruba.com/wp-content/uploads/2020/08/Hilton-EventReady-Fact-Sheet-Global-FINAL1.pdf

ARUBA’S HEALTH & HAPINESS CODE

ARUBA’S HEALTH & HAPPINESS CODE

Hilton Aruba Caribbean Resort & Casino has proudly earned the Aruba Health & Happiness Gold Seal

The Aruba Tourism Authority and the Department of Public Health have implemented the “Aruba Health & Happiness Seal Code’, a stringent cleaning and hygiene certification program that is mandatory for all tourism related businesses across the island, providing assurance that each business has taken the necessary measures to comply with offering a safe environment for employees and guests. This ranges from the arrival experience at the Aruba Airport to hotels and restaurants throughout the island.

To learn more, visit Aruba Health & Happiness Seal Code.

As we remain committed to Hilton’s mission of spreading the light and warmth of hospitality, we look forward to welcoming you back to your ‘home away from home’ very soon.

TRAVELING INFORMATION TO ARUBA

For all current requirements for travel to Aruba, please visit Aruba.com

Click here for a tutorial video on the ED Card process

Click to learn more about Aruba’s Visitor Guidelines

IMPORTANT UPDATES 

All travelers will no longer be required to present a COVID-19 negative test result or proof of vaccination. All travelers will still be required to complete Aruba’s Embarkation/Disembarkation Card before arrival, which is the country’s digitized customs and immigration process. Aruba Visitors Insurance is still required for all visitors. Travelers will no longer be required to purchase the Aruba Visitors Insurance.

It is recommended to continue:

  • Hygiene.
  • Vaccine.
  • Use self-tests.
  • Test if you have symptoms.

RESORT FAQ’S

How can I book private transportation from the airport?

There are numerous private transportation options available. For arrangements please contact reservations@depalmtours.com

What additional hygiene measures will you have in place?

Hilton Aruba has increased & enhanced cleanliness and disinfection protocols with the standards set forth in Hilton’s CleanStay program and has implemented these protocols for the safety, health and well-being of our guests and team members.  We work with two leading companies, Eco Lab Global and Diversey, who offer hospital-grade hygiene and cleaning products in the hospitality industry.

Does Hilton Aruba provide hand sanitizer?

Yes, we provide hand sanitizer throughout the resort these are automatic and touch free in all public areas.

Are there any kind of babysitting/kids club services available for children my son’s age?

The Shocoland kids’ club will not be re-opening however private children’s activities can be confirmed. Babysitting services can be arranged via the hotel concierge at reservations@depalmtours.com.

Please visit our children and family Activities Guide of new activities you can enjoy and you may make a reservation via our Online Booking Portal.