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Health & Safety
Protocols for Your Stay

COMMITTED TO YOUR WELL-BEING

Hilton Aruba Caribbean Resort & Casino welcomes all visitors to the One Happy Island!

We have missed you – our friends and family – and we look forward to greeting you soon.

Your safety and well-being are our upmost priority.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a wealth of protocols & measures to provide guests with the safest possible environment—and the peace of mind necessary to enjoy a worry-free vacation.

 

HILTON’S COMMITMENT TO HILTON CLEANSTAY

Consistent with Hilton’s long-standing top priority and commitment to spreading the light and warmth of hospitality, our company has become the pioneer in implementing new industry-defining standards. With the launch of Hilton’s new program – Hilton CleanStay, this program specifically addresses and enhances standards of cleanliness and disinfection protocols.

Hilton Aruba Caribbean Resort & Casino is committed to the implementation of these protocols to ensure the safety, health and well-being of our guests and Team Members. At Hilton Aruba Caribbean Resort & Casino we work with two leading companies, Eco Lab Global and Diversey, who offer hospital-grade hygiene and cleaning products for the hospitality industry.

Hilton CleanStay builds upon Hilton’s already high standards of housekeeping and hygiene, where commercial-grade cleaning products and upgraded protocols are currently in use, to ensure Hilton guests enjoy an even cleaner and safer stay from check-in to check-out.

GUEST ARRIVAL

PRE ARRIVAL MESSAGING

If you are booking direct, you will receive pre-arrival communications with your reservation details, the CleanStay program, and guest activities updates and reservation options.

 

GUEST ARRIVAL

Honors members can use Digital Check-In through the Hilton Honors app. All guests will notice enhanced cleaning and hygiene standards at the front desk. Our hotel also provides Kipsu guest text messaging options for communication at any time throughout and prior to your stay. Housekeeping services during your stay will be optional and the front desk will verify your preference for services upon arrival. Charge your dining and activities to your room throughout your stay and make the most of your Honors point earning potential. Guests must present validation of test results to Front Desk Team Members.
acemasks are required in hotel lobby.

 

GUEST ROOMS & HOUSEKEEPING

In guest rooms, you’ll see that your room has been sealed by housekeeping after deep cleaning and disinfection. The Hilton CleanStay Room Seal will indicate that the guest room has not been accessed since being cleaned. As you move through your room, you will notice a clean top of bed that has been washed at high temperature after every stay (a long established Hilton standard), messaging on mirror clings that outlines extra cleaning and disinfection for “high- -touch areas,” and disinfecting wipes. You will also notice that printed collateral and materials have been removed from the room and will be available upon request.

In Room Dining menus will be available on your TV.

SOCIAL DISTANCING MEASURES

SOCIAL DISTANCING

Signage in public spaces reminds our guests to maintain social distancing. Our resort is situated on 15 tropical acres of land and the widest and longest stretch of Palm Beach lending our guests the ability to easily and comfortably practice social distancing measures.

 

PUBLIC SPACES

Increased cleaning frequency of public and high traffic areas with commercial-grade cleaning agents. Guest-accessible hand sanitizing stations at entrances and high traffic areas. Enhanced cleaning for fitness centers, elevators and other public areas.

 

HAND SANITIZER

Hand sanitizer stations have been installed at hotel entrances, front desks, elevator areas, meeting spaces, and throughout the resort.

 

MASKS AND OTHER PROTECTIVE EQUIPMENT:

We recommend bringing one with you. Our resort has adjusted check-in and other processes to allow for limited contact with Team Members for continued safety. Hilton Aruba Caribbean Resort & Casino requires face coverings in all indoor public areas for guests and team members and whenever in the lobby area.

HILTON ARUBA TEAM MEMBER SAFETY

TEAM MEMBER TRAINING

In accordance with the Aruban Department of Public Health and Hilton Guidelines, our team members are trained and certified in all aspects regarding the new health and safety procedures including; proper usage of personal protective equipment, social distancing, and appropriate application of disinfectants. In addition, our team members have completed ServeSafe, a food and beverage sanitation certification. All servers and team members have been specially trained for handling of all beverages and food, including delivery.

DAILY TEAM MEMBER SCREENING

Every Hilton Aruba team member is screened before entering the premises prior to the beginning of their shift, including temperature screening, health questions, and sanitization protocols. Team Members who do not meet the criteria are not be allowed on the premises. All Team Members wear masks throughout their daily shift.

RESORT AMENITIES & SERVICES

BEACH & POOL AREAS

Our famous beachfront ‘Palapa’ umbrellas, have always been a relaxing and peaceful way for our guests to lounge and enjoy the Aruba sunshine with sufficient distance between one another. With 146 palapas, more than any other resort on Palm Beach, we have taken extra precautions to ensure 6 feet distance between all palapas. With two zero entry pools – each now has capacity limits with pre-set lounge chairs, and re-organized poolapa’s, and cabanas, which may be reserved with our reservation system, to ensure social distancing standards are met.

https://www.hiltonarubabeachservices.com/ (Please use Chrome, Safari, or Firefox)

 

Hotel Services and Amenities:

For your safety, some services or amenities such as pool, spas, fitness centers, restaurants and daily housekeeping have been modified.

To learn more about Hilton’s promise of safety and cleanliness to all of its guests around the world, including at Hilton Aruba Caribbean Resort & Casino, we invite you to reference the Hilton Newsroom.

 

FOOD & BEVERAGE

All team members have been trained and certified to offer enhanced safety precautions of food handling.  For meals and beverages, you will experience seating arranged to accommodate social distancing, order from touchless (or single use) menus, and notice special attention to cleanliness and hygiene. Our Oscar’s Market features to-go offerings to minimize contact. Room Service provides contactless delivery, with orders and single-use service ware placed outside your door.

Breakfast at Laguna is served with our Endless Breakfast option* – where guests may try any or all of our a la carte menu, including full entrees and small breakfast specialty plates available for one price. Toast to one happy day with endless mimosas included with the Endless Breakfast! We also offer a limited Continental breakfast buffet which includes pastries, fruit & yogurt, and fresh meats & cheeses.

MEETINGS & EVENTS WITH HILTON EVENTREADY

Enhanced cleaning and changes to food and beverage service, meeting spaces, event capacity, etc. Hilton Aruba is implementing the EventReady with CleanStay program complete with curated solutions for creative food and beverage, thoughtful technology resources, elevated standards and practices and redesigned spaces for physical distancing. To learn more about Hilton EventReady: https://www.hiltonaruba.com/wp-content/uploads/2020/08/Hilton-EventReady-Fact-Sheet-Global-FINAL1.pdf

ARUBA’S HEALTH & HAPINESS CODE

ARUBA’S HEALTH & HAPPINESS CODE

Hilton Aruba Caribbean Resort & Casino has proudly earned the Aruba Health & Happiness Gold Seal

The Aruba Tourism Authority and the Department of Public Health have implemented the “Aruba Health & Happiness Seal Code’, a stringent cleaning and hygiene certification program that is mandatory for all tourism related businesses across the island, providing assurance that each business has taken the necessary measures to comply with offering a safe environment for employees and guests. This ranges from the arrival experience at the Aruba Airport to hotels and restaurants throughout the island.

To learn more, visit Aruba Health & Happiness Seal Code.

As we remain committed to Hilton’s mission of spreading the light and warmth of hospitality, we look forward to welcoming you back to your ‘home away from home’ very soon.

TRAVELING INFORMATION TO ARUBA

For all current requirements for travel to Aruba, please visit Aruba.com

Click here for a tutorial video on the ED Card process

Click to learn more about Aruba’s Visitor Guidelines

Click to read a Recap of Travel Requirements as provided by the Aruba Tourism Authority.

The Aruba government announced the following update to health & safety measures, effective Thursday, September 2, 2021:

  • The use of masks is obligatory indoors, except for while eating and drinking.
  • Business closing time is 12 Midnight.
  • Maximum 6 adults at tables, indoors and outdoors. No seating or standing at bars.
  • Dancing is not allowed.
  • Gyms may open with strict protocols.
  • Maximum five (5) musicians are allowed for entertainment.
  • Isolation requirement for positive cases remains in effect.
  • Border measures (testing for entry) remain in effect.
  • Restrictions for concerts remain in effect

Aruba and Jetblue Testing Partnership

  • As of November 2020, Aruba became the first Caribbean country to partner with Jetblue on pre-travel testing with a certified at-home, 72 hour, PCR test option.
  • To learn more about this partnership and how the One Happy Island is prioritizing the health and safety of visitors and locals like, click here.

BEFORE GOING HOME – NEGATIVE TEST REQUIREMENT

The U.S. State Department has announced the below air travel entry rules, effective December 6th, 2021

U.S. citizens returning home from Aruba:

  • If vaccinated, they need to show proof of vaccine, plus a negative COVID test is done within 1 day of travel.
  • Unvaccinated Americans need to show a negative COVID test done within 1 day of travel.
  • Testing results for guests are on the same day by the on-site provider

For more information, visit:

https://www.cdc.gov/coronavirus/2019-ncov/travelers/international-travel/index.html

Please note that various countries are requiring negative COVID-19 test results for passengers to re-enter to their country of origin, or final destination. For those travelers who are required by government regulations or would like to take a COVID-19 test before returning home, the Hilton Aruba Caribbean Resort & Casino offers on-site testing or is able to connect you with laboratories that offers PCR testing and happy to help book an appointment. Aruba has additional information and links at the following website: https://www.aruba.com/us/traveler-health-requirements.

To ensure that the on-site testing goes swiftly, we encourage you to make an appointment in advance, guests may contact the hotel directly at 1-800-250-0134 or AUAHH_Reservation@hilton.com for information.

The QR code link and password for COVID-19 testing appointments can also be found on the in-room TV on Channel 2.

In the event a guest tests positive they will need to delay their travel until they have recovered from COVID-19 and are able to show proof of a negative COVID-19 test now required prior to boarding all flights to the United States. In accordance with Aruba’s COVID-19 protocol, the local health department will be contacted and will escort the guest to designated accommodations where they can recover safely and comfortably.

TESTING FAQ:

Are appointments required for COVID-19 testing?

Yes. Appointments are required, Walk in service is not available.

How can guests make an appointment?

Guests may contact the hotel directly at 1-800-250-0134 or AUAHH_Reservation@hilton.com for information. Hilton Aruba can connect guests with the third-party medical provider to make appointments.

Appointments will be available 7 days a week between the hours of 9am and 1:30pm.

Registration for next day appointments closes at 5pm and appointments will best be accommodated by reserving in advance.

How much does the test cost?

$125 for PCR and $50 for Antigen tests. The third-party medical provider will offer any additional details on pricing based on the guest’s specific testing requirements.

Can I charge the test cost to my room?

Payments will be collected directly by the third-party provider. Credit Card payments are the only available method of payment. Room charges are not available.

Does it have to be exactly 72 hours prior to travel that someone is tested?

The Government of Aruba has announced official guidelines as they reopen the borders to visitors. Part of this includes key entry requirements for travelers prior to boarding. This includes testing prior to travel with an updated result on their ED card between 72 hours and 12 hours of travel or testing upon arrival to Aruba for a fee. Please ensure you visit Aruba’s Traveler Requirements for the most current information as requirements are updated frequently. Guests must present validation of test results to Front Desk Team Members.

How long will my rest results take?

Test results performed by the on-site provider will be available on the same day.

I recently tested positive for COVID-19, am I required to test?

For further guidance on requirements for travelling to the United States, who has to test and travel documentation required, please refer to www.CDC.gov.

I have received my COVID-19 vaccination, am I required to test?

For further guidance on requirements for travelling to the United States, who has to test and travel documentation required, please refer to www.CDC.gov.

What is the destination doing to facilitate this?

For details regarding travel restrictions, protocols, and additional facilities available in Aruba, please visit https://www.aruba.com/us/traveler-health-requirements.

Hilton Aruba adheres to laws and ordinances as mandated by all government agencies.

RESORT FAQ’S

How can I book private transportation from the airport?

There are numerous private transportation options available. For arrangements please contact reservations@depalmtours.com

What additional hygiene measures will you have in place?

Hilton Aruba has increased & enhanced cleanliness and disinfection protocols with the standards set forth in Hilton’s CleanStay program and has implemented these protocols for the safety, health and well-being of our guests and team members.  We work with two leading companies, Eco Lab Global and Diversey, who offer hospital-grade hygiene and cleaning products in the hospitality industry.

What social distancing measures will you have in place?

Our resort sits on 15 acres of land which makes social distancing easy. Guests will find additional signage throughout the resort including, but not limited to, elevators, floor decals, restaurants and the lobby area. Our restaurants, guest activities and pool & beach experiences, including pool chairs, cabanas and beach palapas, are reserved with social distancing measures applied.

Will guests be required to wear masks on property (i.e. by the pool, palapas, restaurants, etc.)?

Hilton Aruba Caribbean Resort & Casino requires face coverings in all indoor public areas and in the lobby area for guests and team members. All Team members are already wearing face coverings in both indoor and outdoor areas. Guests are asked to wear face coverings only in indoor areas of our hotel and in the lobby. Areas of the resort face coverings are required include but are not limited to; elevators, guest room corridors/hallways, indoor restaurants when not at your table (passing through indoors), gift shop, restrooms, spa, fitness facility and the Casino.  As our hotel facilities are primarily outdoor and open air, the vast majority of hotel areas do not require face coverings.

Does Hilton Aruba provide hand sanitizer?

Yes, we provide hand sanitizer throughout the resort these are automatic and touch free in all public areas.

Will the spa be open and what precautions will be taken?

Yes, eforea Spa has implemented a set of COVID safety protocols, which include capacity limits, sanitation guidelines to disinfect spa rooms, a health check with temperature control for both team members and guests. Disinfection of all equipment before reuse. Team members will wear masks and gloves when appropriate.

Please visit our Spa & Wellness page for more details.

Will the fitness center be open and what precautions will be taken?

Yes, our Fitness Center has been re-organized to accommodate social distancing measures and heightened cleaning protocols.  The fitness center is available 24 hours daily. All Fitness Center equipment will be disinfected following Hilton CleanStay standards every 2 hours during peak hours of operation, and deep cleaned or fogged during off-peak hours. In addition, we have private personal fitness rooms in the spa you may reserve.

What changes to the Pool and beach areas can I expect?

The pool and beach experience begins with your Host. You will meet your Host at the activities center. They will provide your towels and escort you to your reserved Palapa, Poolapa, Cabana, or Pool chairs.  These options are all available to reserve in our Pool and Beach Reservations System (Please use Chrome, Safari, or Firefox).

All Pool and Beach Experiences meet physical distancing guidelines. All pool and beach services are following strict chair and touchpoint cleaning and sanitization. As part of the CleanStay program, we have increased the frequency of cleaning in the pool area.

Will you have any changes to your recreational activities?

We are continuing to offer numerous resort activities.  Certain activities have implemented reduced participant levels. We recommend visiting our activities reservation portal to secure your selected activity date and time. For our complete activities menu please visit the Activities Guide and you may make a reservation via our Online Booking Portal.

Will the Casino be open as usual?

The Casino is open with social distancing measures in place from 11:00 am to 9:00 pm . Table games and live poker room will open at 4pm. Electronic games have been distanced or barriers between games have been implemented.  Enhanced cleaning protocols and frequency is in place. Table games have been modified for physical distancing.

It is mandatory for our visitors to wear masks in the casino at all times. We will be providing masks to the guests who don’t have their own.

Smoking is prohibited in The Casino.

Will the hotel employees or security be enforcing social distancing?

Hilton Aruba Caribbean Resort & Casino is committed to the implementation of heightened protocols to ensure the safety, health and well-being of our guests and team members. Social Distancing continues to be a recommended and required practice in public settings. We’ve adjusted common areas in our hotel to help guests adhere to these guidelines. We kindly ask that guests be mindful and considerate of other guests and our Team Members, maintaining the suggested six feet of distance. Our Team Members will be taking the necessary precautions of wearing masks throughout the property and have completed extensive training on upholding our new health and safety protocols.  We are committed to guests enjoying their stay on our One Happy Island.

Are there any kind of babysitting/kids club services available for children my son’s age?

The Shocoland kids’ club will not be re-opening however private children’s activities can be confirmed. Babysitting services can be arranged via the hotel concierge at reservations@depalmtours.com.

Please visit our children and family Activities Guide of new activities you can enjoy and you may make a reservation via our Online Booking Portal.

Will there be changes to the Palm Beach club?

Palm Beach club will continue to provide services and amenities to our guests where served breakfast & evening hors d’oeuvres and beverages will be provided in lieu of buffets and with seating and capacity changes in the lounge itself.

Are masks and safety supplies available for purchase at Hilton Aruba?

Yes, they will be available for sale at Oscar’s Market.

How will my luggage get to my room? Will I need to take it myself?

Our bellmen will deliver your sanitized luggage and place it outside your door to adhere to social distancing measures. If any part of your luggage is touched during delivery, it will be disinfected prior to delivery at your door.

Will pool chairs be sanitized between use?

Multiple times per day and in between guests.

Do we have to share the elevator with others?

No, our 3 unique towers each have multiple elevators, which allows guests to practice physical distancing.

How will the breakfast change from the buffet?

Breakfast is served at Laguna from 7:00 am – 11:00 am daily, with our Endless Breakfast option, (which is included in all breakfast packages in lieu of the buffet) tapas style made-to-order dishes with unlimited Mimosas. We also offer a limited Continental breakfast buffet which includes pastries, fruit & yogurt, and fresh meats & cheeses.

Will there be any changes to your restaurants?

All of our dining options are fully available. Some locations may have had additions, enhancements and updates. Please visit our Dining page to learn more.